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FAQs

What is OGENIC®
OGENIC® is based on a new and unique blend of natural and bioengineered ingredients, including Amino10 Protein Complex TM

Is OGENIC®C suitable for me if I wear contact lenses? 
Yes. Our products are ophthalmologically tested and found to be safe and non-irritating, making it ideal for contact lens wearers.

How long will it take to see an improvement in the appearance of my lashes/brows?
There will be a noticeable improvement after the first 4 weeks. The full benefits of OGENIC® Serum can be seen after 60 days of continuous application.

Why does your product take 60 days to work when other products claim 7 days?
OGENIC® repairs hair fibres that are thin, undernourished or weakened. This takes time. Our products focus on supporting the re-growth of brows and lashes. OGENIC® does not dye existing lashes/brows to make them appear fuller. If darker lashes/brows are required then we recommend using our products to re-grow the hair, and then a separate dye product once you have achieved the desired growth.

What should I do if I get OGENIC® in my eyes? 
OGENIC® Growth Serum is for external use only. Direct contact with the eye should be avoided. In the event of excessive contact, rinse the eye with cool water.

Can make-up be applied on top of OGENIC® Growth Serum? 
Yes.  Once OGENIC® has been applied wait for the product to dry completely before applying make-up.

Can I apply OGENIC® to both top and bottom eyelashes?
Yes OGENIC® is effective for both top and bottom lash lines. Use greater care when applying to lower lash line to avoid direct contact with the eye.

Do you supply smaller bottle sizes, 3ml for example?
We recommend 60 days (twice per day) of continuous use in order for OGENIC® to work at its optimum. Each bottle of OGENIC® equals one complete 60 day course, therefore a minimum of 6ml for lashes and 10ml for brows is required.

I have over-plucked my eyebrows in the past. Will OGENIC® help? 
Yes. OGENIC® is designed to improve the appearance of weak brows as a result of resulting over tweezing and over waxing.

Can men use OGENIC® Growth Serum? 
Our OGENIC® serum products are unisex. The formula is clear and transparent which makes it ideal for men to use as well.

Can I use OGENIC® while I have eyelash extensions? 
Yes. OGENIC® is a blend of natural ingredients and can be used with eyelash extensions.

Do I need to clean my eyelashes/eyebrows prior to use?
Yes. Lashes/brows must be cleansed prior to using the applicator wand. We recommend for maximum effectiveness, to brush through the lashes/brows with the black brush every couple of days.

Can I use OGENIC® if I am pregnant or breast-feeding?
We recommend that you discuss the use of this product with your doctor if you are pregnant or breast-feeding.

What happens if I stop using OGENIC® Growth Serum?
Your eyelashes/eyebrows will eventually return to their original state.

Can OGENIC® be used during or following Chemotherapy?
OGENIC® can be used following Chemotherapy. Do not use during Chemotherapy. If in doubt, please consult your doctor. 

What is the cost of delivery?
Delivery is FREE on all orders within the UK!

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