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Terms & Conditions

By accessing or using the Site you are acknowledging that you have read, understand and agree to the following:

1. Privacy Policy
Please review our Privacy Policy which forms part of these Terms and Conditions and governs your visit to the Site.

2. About OGENIC®
The Botanical Research Company Ltd (the owner of the OGENIC® brand) is the sole online supplier of OGENIC® goods. Our address is: 66 Rodney Street, Liverpool, L1 9AF. Company registration number: 08746720. Registered in England.

3. Eligibility
To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on this Site under English law you must: (a) be aged 18 or older; (b) register on the Site; and (c) be the holder of a valid debit/credit card or Paypal account.

4. Payments
We allow you to pay for OGENIC® products using the secure payment method Paypal. You do not require a Paypal account to pay via this method. Non-Paypal account holders simply select ‘pay by credit/debit’ card, where you will be able to securely enter the payment details for all major credit and debit cards. Information regarding payments made on this Site are never known or stored by us, they are entered directly and managed through our secure online payment partner Paypal. For all additional information concerning payment, please contact OGENIC® customer services by e-mail using our contact form, or by calling us on 0151 321 4587.

5. Prices
All prices quoted on this site are inclusive of delivery charges. 

6. Purchase Related Policies
All OGENIC®, and any samples thereof we may provide to you are for personal use only. You may not sell or resell any of the products or samples you purchase or otherwise receive from us. Please note that samples are subject to availability. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

7. Placing an Order and Order Acceptance
You will be guided through the process of placing an order by a series of simple instructions on the Site. You will be offered the opportunity to review your proposed order and confirm or correct it prior to finally placing your order. You place your order request for goods from the OGENIC® Site by clicking on the Place Order button at the end of the on-line order process. Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card or paid through your Paypal account. Our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy contained within the delivery section of this Site. 

8. Title to Goods
We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

9. Acceptance of Goods
Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Policy within the delivery section of this Site. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.

10. Gift Voucher/Certificates
If you would like to purchase a gift voucher then please go to our gift voucher page where you can purchase a gift certificate. Gift certificates can be purchased for any amount between £5 and £100 and can be redeemed at any time. Gift certificates do not expire and can be used towards the purchase of any of our products. Gift certificates are non-refundable and cannot be exchanged for cash.

11. Promotional Codes
When completing the check out process you will be given the opportunity to enter a promotional code you may have received. You can then benefit from the promotion reserved for you by OGENIC®.

12. Intellectual Property
All content available on the Site, including, but not limited to, text, graphics, logos, button icons, images is the property of The Botanical Research Company Ltd and is protected under International copyright laws. The OGENIC® name is a registered trade mark of The Botanical Research Company Ltd.

13. Your Obligations and Responsibilities
In the access or use of the Site, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Site. You shall act always in accordance with the law, custom and in good faith. 

14. Your Account
You warrant that the personal information which you are required to provide to us when you register as a customer is true, accurate and current in all respects. See our Privacy Policy regarding the treatment of your personal information. You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions, or if we decide in our sole discretion that it would be in the best interests of The Botanical Research Company Ltd to do so.

15. Complaints
If you wish to complain about any matter in respect of our goods, please contact Customer Services on the following number: 0151 321 4587, or by using the contact form on this Site.

16. Disputes
Your use of this Website and any purchase by you of any goods from The Botanical Research Company Ltd shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.

17. General
You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on the Site, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Site. 

OGENIC Cookie Policy
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